Background Screening FAQs

What applicant information should I provide when submitting a search request?

• Full Name
• Social Security Number
• Date of Birth
• Address*
• Driver’s License Number*
• Employment/Education Information

* Required for credit report, motor vehicle record, and verification items, respectively.

Must I supply applicants’ dates of birth? Critical to the criminal record search process (the majority of courts use date of birth as a primary identifier, but please note that a handful actually require this piece of information in order to process requests), Acxiom offers alternative options to customers who are unable to supply this information. Our toll free Applicant DOB Line allows applicants to call in and register date of birth information via a touchtone answering system. Acxiom then retrieves this information for use in the search process, subsequently reporting “match” or “non-match” record results to the customer while never divulging the specifics of the date of birth. Additionally, date of birth information may be confidentially submitted via a specially dedicated URL (www.acxiomdob.com) which forwards applicants to an internal 128-bit SSL encrypted website where they are prompted to enter the needed information.

What are the advantages of a searcher network? Some background screeners rely solely on compiled databases for criminal and other information because of its low cost. Unfortunately, there is an inevitable lag between when the data is recorded at the courthouse and when the compiled database is updated. In addition, the compiled databases usually include only a subset of the full court record. At Acxiom, we go back to the original source—the courthouse—for the up-to-the-minute, comprehensive record, including disposition dates, applicant identifiers and case outcomes … information that is critical to a sound, defensible hiring decision under federal and state law. While compiled database searches can be a tempting shortcut, they don’t provide the accuracy and defensibility that are the primary goal of background screening.

Why do some real time criminal records take longer than others to be returned?

• The need to match legally insulating applicant identifiers against court paperwork
• The need to sort through multiple possible records
• Common applicant names
• Lack of customer-supplied dates of birth
• Court holidays/closures

What quality control measures are in place to ensure the integrity of the information reported? In addition to Acxiom’s Vendor Integrity Program (VIP), which regularly monitors our searcher network for accuracy and response time through blind tests, received criminal case information is scrubbed on multiple levels internally by paralegals to confirm complete disposition information, acceptable identifiers and federal and state reporting scope guidelines. Further, following completion of these described steps, prior to official release criminal records are again reviewed before being approved for forwarding to the customer by designated management.

What time frame should I expect for my results?

• Criminal searches (County, Statewide, Federal) average less than 3 business days*
• Social security traces average less than 3 business days**
• Motor vehicle records average less than 3 business days
• Employment/education/license verifications average less than 5 business days

*Records may take longer
**Nearly instantaneous using AISS’ software or website

What can I do to improve my turnaround time?

• Ensure legibility and completeness of application/submission forms
• When applicable, provide full company/institution name, address and phone number
• Avoid abbreviations and addresses lacking street numbers
• Provide full applicant information as listed above, including maiden names/aliases when applicable

What are my obligations as an employer under the federal Fair Credit Reporting Act (FCRA)?

• Obtain a signed release from the applicant prior to conducting any type of background investigation
• Keep an applicant summary of rights on file along with individual applicant reports for a minimum of 5 years
• If considering adverse action, provide the applicant with a copy of the report and applicable summary of rights prior to taking any adverse action